Buying customer relationship software for small business –or any size business, really–can sometimes seem a little bit tricky. There’s some jargon.
There are a lot of terms out there that people in the CRM ecosystem–vendors, integrators, IT admins, software reviewers, customers–use whose meaning isn’t necessarily obvious at first if you haven’t been using a CRM before. And then, of course, if you’ve been using one, you still might come across a term you haven’t seen before.
Don’t fret! We’ve got a handy CRM glossary below.
One of the key features of a CRM is to keep everybody […]