The Increasing Importance of Customer Relationships

It's an old truism that business is about people, but it is undeniably accurate.  Customer relationships are at the heart of every business. In fact, happy customers are probably more important to growing a successful business today than they were in the past.  And that's because customers of almost every [...]

Selling Insurance Products

We're happy to announce the launch of a new set of features that allow insurance agencies to better use LoTops to manager their businesses and sell insurance products. Admins in LoTops can now create custom Insurance Products that will allow both Agency and User-specific commission rates to be assigned when [...]

Recurring Tasks

We're excited to announce a major new feature that recently went live in LoTops: recurring Tasks. Now, when you create and assign Tasks in LoTops, you can set those Tasks to repeat in a variety of ways: daily, weekly, monthly, yearly.  You can set Tasks to repeat on the 15th [...]

Skip The Forced Upgrades 

Pricing for software should be as simple as possible. Unfortunately, a lot of CRM companies don't make it simple.  They offer multiple pricing plans -- usually designed to make your commitment progressively more expensive over time. You'll start with a 'Basic' plan.  The basic plan might even be free.  But [...]

Import Your G Suite Contacts

We're happy to announce an exciting new feature in LoTops. For LoTops users who are also G Suite users, you can now directly and automatically import your G Suite contacts into LoTops with the click of a button. Simply go to Integrations in User Settings and you'll now see a [...]

Single Sign-On

We're excited to announce that we've added a new feature to LoTops -- Single Sign-On with Google. For those users who have signed up with LoTops using a Gmail or G Suite email address, you can now access LoTops without having to enter your LoTops password. Simply click the blue [...]

Measuring Customer Relationships

One of the most famous quotes of iconic management consultant Peter Drucker is:  ‘If you can’t measure it, you can’t manage it.’ That principle applies to managing customer relationships. How strong are your customer relationships?  It’s very hard to answer that question very confidently without having any real, objective data. [...]

File Storage Is Huge

Did we receive the application information from the prospect? Where is that contract we sent in October to the client? Do we have any pictures of the client's house? File storage and organization is a surprisingly big part of managing many prospect and customer relationships.  Along with emails and notes, [...]

Email Visibility Options

When you link your Microsoft (Office 365/Outlook) or Google (G Suite/Gmail) email account to LoTops, you've always been able to see an automatically filtered and updated email history between you and a Contact (or Ally or Lead) in your Emails Tab in that Contact's Profile. But what about the emails that other [...]

The ROI of CRM

CRM, or customer relationship management software, has been one of the fastest growing categories of business software for several years and shows no signs of slowing down. One of the primary reasons for CRM adoption has been that CRM gives a better return-on-investment than almost any other category of software.  [...]